SmartConnect by IKC | One Conversation. Multiple Systems.

Offering

One conversation. Multiple systems.

SmartConnect (SCon) is an AI assistant in the chat app your people already use. Employees ask in plain language, and SCon gets it done across ServiceNow and your other systems.

Ask in any chat app

Work runs across systems

Results return to the chat

Works in

Microsoft Teams Slack

Slack

Any chat app

Book a Demo See How It Works

Built by IKC. Used at IKC every day.

Information Lives Across Systems.
Employees Should Start in One Place.

For organisations whose data and work are spread across many applications.

Multiple Portals

Each request type has its own system, form and sign-in.

Repeated Data Entry

The same details are typed again for each system.

Manual Handoffs

Work moves between teams by email and re-keying.

Scattered Status

Progress sits in several places, so people chase updates.

What is ?

An AI assistant that brings requests to where people already work, and does the work across your systems.

1. Ask in Plain Words

No forms, portals or separate logins. Employees just say what they need, in the chat app they already use.

2. Guided, Confirmed Requests

SCon makes sure key details are not missed and confirms before submitting.

3. Results Return to the Chat

Approvals, updates and outcomes come back to the same conversation.

How It Works

One Conversation. Every Role.

Employees

Request

• Jane says what she needs in plain words
• SCon asks for any missing details
• The request is raised in ServiceNow for her

Approvers

Approve

• Alex sees the request details in the chat
• Approves or rejects in one click
• No portal, no email chain

Fulfillers

Resolve

• Sam sees what is assigned to him
• Completes the task in the same chat
• Jane hears back straight away

How a request flows

Ask in chat

Clarify and confirm

Run the workflow

Act in each system

Reply in the chat

One record. One connected workflow.

Key Differentiator

Any Chat App. Any System with an API.

Chat channels

Microsoft Teams

Slack

Any chat app

Connected systems

ServiceNow stays your system of record. SCon raises records there, so your workflows, approvals and reporting stay in place.

Secure by design: people use their existing sign-in, every action runs under their own permissions, and data is encrypted in transit.

Diagram showing chat channels connected through SCon to ServiceNow, Workday, Salesforce, Jira and SAP.

What Can Do Across Your Systems

Examples only. Any system with an API, configured to your rules.

Raise requests and incidents
Approve and track progress

Example: Software access request with manager approval

Workday

Request leave, check balances
Answer HR questions

Example: Leave approved in chat and added to the calendar

SharePoint

Find policies and documents
Answer with a source link

Example: New starters get the right policies on day one

Calendar

Check availability
Book or move meetings

Example: Welcome meeting booked for a new starter

Salesforce

Look up accounts and contacts
Update cases

Example: Customer escalation logged on the case

Jira

Create issues
Check status and owners

Example: Escalation handed to engineering in one message

Raise purchase requests
Route approvals

Example: Requisition routed to the budget holder

Your own apps

Any system with an API
Your own approval rules

Example: The same chat experience for in-house tools

Illustrative examples. Every process is configured to each organisation's own systems and rules, and permissions always follow the user's own access.

and Application-Specific AI

Most business applications now come with their own AI assistant. Each one works inside its own application, with its own data. SmartConnect works across them, from one conversation in the chat app your people already use.

	Application-specific AIThe assistant built into each application
What it covers	One application and its own data	Every connected system, from one conversation
Where people use it	Inside each application's own portal or assistant, so people switch between them	In the chat app they already use: Teams, Slack or another
Best when	The task starts and ends in one application	The task spans several applications
Where work is recorded	In that one application	In each system involved, with ServiceNow as the system of record
Typical example	Reset a password in one system, or check a leave balance in another	Set up a new starter across ServiceNow, Workday, SharePoint and the calendar, in one conversation

Many organisations span their process across platforms. SmartConnect raises records in your selected platforms, so your existing workflows, approvals and reporting stay in place.

Next Steps

Start with One Process.
Connect More as You Grow.

Demo or Discovery Workshop

See SmartConnect live. We map one process that spans your systems and scope what SCon needs.

Start-up Package

One package gets you live, including the licence, implementation and support: one chat channel connected to ServiceNow.

Add More Systems

Connect Workday, SAP, calendars or your own apps as you grow.

Frequently Asked Questions (FAQ)

A. Microsoft Teams and Slack, and other chat channels can be connected too. The video shows Microsoft Teams as an example.

A. The AI built into each application works inside that application. SmartConnect works across your applications from one conversation, so a request that touches several systems is handled from start to finish without switching tools. Many organisations use both.

A. No. ServiceNow stays your system of record. SmartConnect raises records there, so your workflows, approvals and reporting stay in place. It brings the conversation to where people work and connects ServiceNow to your other systems.

A. Any system with an API, such as Workday, Salesforce, Jira, SAP, SharePoint, calendars and your own in-house apps. Each process is configured to your systems and rules.

A. Yes. People use their existing sign-in, every action runs under their own permissions, and data is encrypted in transit. SmartConnect connects your systems rather than storing your business data.

A. Yes. We built it for ourselves first, and we use it at IKC every day.

A. Start with a demo or discovery workshop. We map one process that spans your systems, then a single start-up package gets you live with one chat channel connected to ServiceNow. More systems can be added as you grow.

Information Lives Across Systems.Employees Should Start in One Place.