Connect systems and data so work flows without friction.
Integration isn't just "wiring tools together." IKC builds integration that's operable in the real world with data consistency, security, monitoring, error handling, and change control built in.
The same customer/asset/user data exists in multiple places and doesn't match
Teams export to spreadsheets and manually reconcile updates
Every system change risks breaking downstream processes
Security and audit requirements are growing, but data flow is unclear
When something fails, it's hard to pinpoint where and why
ITSM/ITOM, CRM, ERP, HR, IAM, collaboration tools, and line-of-business apps
Golden record definition, uni-/bi-directional sync, validation and consistency rules
Authentication, throttling, retries, idempotency, and versioning considerations
Near real-time flows triggered by business events and system changes
Scheduled sync and bulk loads with reconciliation, validation, and auditability
Keep user/org data consistent across HR ↔ IAM ↔ operational systems
Improve configuration/asset data quality by connecting authoritative sources
Update once and propagate changes reliably across systems
Connect monitoring/events to IT workflows (e.g., create and route tickets)
Align change/release signals across tools to reduce blind spots
Connect CRM customer context to delivery/support processes
Bring multiple intake channels (email/portal/chat) into a single operational flow
and data flow maps
and a prioritised integration backlog
(golden record, validation rules)
(access, logging, traceability)
(alerts, reprocessing, change control)
(API, event, batch) and handover documentation
Solutions define outcomes. Platforms enable execution.
Depending on your environment, integration can be delivered using:
Fast integration using a wide range of connectors and recipes
Strong fit when integration must align tightly with IT workflows and governance
when required by legacy systems, APIs, or compliance constraints
A. They are closely related, but they solve different problems. Integration connects systems and data so information moves reliably between tools. Automation orchestrates the end-to-end workflow including routing, approvals, exception handling, and outcomes. In most real initiatives, integration makes automation possible, but automation is what people feel day to day. We typically design them together so integration is stable and automation delivers measurable operational outcomes.
A. Integrations rarely fail only because an API changes. They often become fragile when the operational foundation is missing: unclear ownership, no agreed source of truth, unmanaged changes, and limited visibility into failures. Without observability and reprocessing procedures, small data issues turn into operational incidents. We design ownership, sources of truth, monitoring, and safe reprocessing from day one so integrations can evolve without becoming brittle.
A. Maintenance is unavoidable because systems change constantly. The key is to make maintenance predictable instead of risky. We align who owns what upfront, then provide monitoring, runbooks, and change control patterns so teams can update integrations safely. This reduces reliance on heroics and helps you recover quickly when changes occur.