IKC helps organisations modernise operations and accelerate execution through solutions-first delivery—powered by proven platforms and built for real-world adoption.
IKC (Integrated Knowledge Consulting) was founded on a simple belief: technology only matters when it delivers real, measurable business outcomes.
Many organisations pursue digital transformation, yet struggle after go-live—facing operational burden, low adoption, and results that fall short of expectations. Through years of hands-on delivery, we came to a clear conclusion: the challenge is rarely the technology itself, but how it is approached and executed.
So we changed the question.
Not "Which technology should we implement?"
But "What operational outcomes and business value must this technology deliver?"
IKC starts by deeply understanding our customers' problems and operational realities. We focus not on short-term implementations, but on designing solutions that continue to work long after deployment—solutions that teams can truly adopt, own, and operate with confidence.
Founded in New Zealand in 2007 (originally as Primoris), IKC has grown through long-term customer trust built on consistent, customer-centric delivery. In 2016, we rebranded as IKC to reflect our role as a modern digital transformation partner.
Today, we support customers across Australia, New Zealand, and Korea. Our journey began with HP solutions, evolved into over 10 years of enterprise consulting expertise in ServiceNow, and has since expanded to include Workato, OutSystems, and Halo—enabling faster, integrated, and scalable outcomes.
IKC delivers solutions designed for adoption, long-term operation, and measurable value.
Digital Transformation & AI Partner for Your Success
To become the most trusted partner for digital transformation and AI—helping organisations achieve meaningful business outcomes through expertise, creativity, and disciplined delivery.
We start with the operational problem and success criteria—then design the right solution and platform approach.
We design for day-2 operations: ownership, governance, monitoring, and continuous improvement.
We deliver in phases—proving value early and expanding safely with a clear roadmap.
IKC delivers solutions across the areas that most directly improve operational performance
Turn repetitive work into reliable workflows
Connect systems and data so work flows end-to-end
Modernise manual and legacy work quickly, without a risky rebuild
Standardise IT services with clear SLAs and service experiences
Improve operational visibility by turning events into action
Gain control over assets and licences through lifecycle discipline
Apply AI safely to triage, assistance, and operational insights
These solutions are delivered using platforms that fit your environment and constraints, including ServiceNow, Workato, OutSystems, and Halo.
Digital transformation fails when delivery ends at go-live.
IKC focuses on adoption and operational stability—so you can run confidently and improve continuously.
We map your current operating reality: processes, ownership, bottlenecks, exceptions, data sources, and constraints.
Then we define clear success criteria and prioritise work by impact and practicality.
We design the foundation that keeps solutions reliable:
We implement in a way that reflects real usage—not ideal scenarios. Testing includes normal paths and exception paths, and we plan for release/rollback and change management.
We enable users and admins with practical training and documentation. We provide runbooks and operational routines so teams know how to run the solution after launch.
We establish a continuous improvement rhythm—using agreed metrics and feedback to refine and expand over time.
We focus on the real outcome your organisation needs—and what will actually work in your operating environment.
We build solutions on solid foundations: clear architecture, reliable integration, strong security, and maintainable patterns.
We deliver through transparent communication, shared ownership, and predictable execution.
We continuously improve and challenge assumptions—without compromising operational stability.
Start with outcomes, then choose the best approach and platform
Designed to keep working long after go-live
MVP first, then scale safely
Connect systems end-to-end to reduce manual work
Whether you're planning a new initiative or trying to get more value from what you already have, IKC can help you define the right path and deliver outcomes you can sustain.