Optimize Your ServiceNow Experience: Displaying More Records in Lists

Navigating through data efficiently is crucial for any ServiceNow user. Whether you're reviewing incidents, managing changes, or tracking requests, the ability to see the right amount of information at a glance can significantly boost your productivity. By default, ServiceNow lists display a set number of records per page. If you find yourself constantly clicking through multiple pages, you might want to adjust this setting to view more records at once. This article will guide you through the simple steps to customize the number of records displayed in your ServiceNow lists, enhancing your overall experience with the platform.

The Need for Customizing List Views in ServiceNow

ServiceNow lists are designed to present information in a clear and organized manner. However, the default setting for the number of records displayed per page might not always align with individual user preferences or specific tasks. For instance, if you need to analyze a large set of records or quickly scan through a substantial list, having to navigate through numerous pages can become cumbersome and time-consuming. Fortunately, ServiceNow offers straightforward ways to increase the number of records visible on a single page, allowing you to work more efficiently.

Tailoring Your View: Steps to Display More Records

ServiceNow provides options for both individual users to personalize their list views and for administrators to set global defaults. Let's explore both methods:

1. Personalizing Your List View:

This method allows you to change the number of records displayed per page specifically for your user account. The changes you make will apply to all lists you view within the ServiceNow instance.

Step-by-Step Guide:

1. Navigate to Any ServiceNow List: Open any list in ServiceNow, such as the Incident list, Problem list, or any other list you frequently work with.

2. Locate the Table Name: At the very top of the list view, usually in the upper-left corner, you will see the name of the table (e.g., Incident, Problem). Click on this table name. This action will open a context menu.

3. Hover Over "Show": In the context menu that appears, hover your mouse cursor over the "Show" option. This will expand a sub-menu.

4. Select Your Preferred Number of Rows: From the sub-menu, you will see a list of options for the number of rows to display per page (e.g., 20, 50, 100). Select your desired number. For example, if you want to see 100 records per page, click on "100 rows per page."

Once you select your preferred number of rows, ServiceNow will automatically refresh the list view to display the chosen quantity. This setting will be saved as your personal preference, and all other lists you access in the system will now default to displaying this number of records per page.

2. Setting the Global Default (for Administrators):

ServiceNow administrators have the ability to configure the default number of rows displayed in lists for all users within the instance. This is done through system properties.

Step-by-Step Guide:

1. Navigate to UI Properties: In the ServiceNow filter navigator, type sys_properties.list and press Enter, or navigate to System Properties > UI Properties.

2. Search for "Items per page": On the UI Properties page, use the search bar to look for the property labeled Number of rows to display in lists. Alternatively, searching for "Items per page" might also lead you to the relevant property.

3. Modify the Property Value: Once you find the property, open it by clicking on its name. In the Value field, you can specify the default number of records you want lists to display. You can also enter a comma-separated list of numbers to provide users with multiple options to choose from in their personal settings (e.g., 20,50,100).

4. Save Your Changes: After modifying the value, click the Update button to save your changes.

Modifying this system property will affect the default list view settings for all users in the ServiceNow instance. However, individual users can still override this global setting by using the personal configuration method described earlier.

Conclusion: Taking Control of Your ServiceNow List Views

Customizing the number of records displayed in ServiceNow lists is a simple yet effective way to optimize your workflow and enhance your interaction with the platform. Whether you choose to personalize your own view or, as an administrator, configure a more suitable default for your organization, these adjustments can lead to significant improvements in data visibility and overall efficiency. Take a few moments to configure your list views to your preference and experience a more streamlined ServiceNow experience.