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ServiceNow Best Practice: Avoiding Hard-Coded Values in Scripts (Identification & Replacement)
ServiceNow strongly advises against using hard-coded values (such as fixed sys_id identifiers or names) in scripts, as they can lead to...
Understanding the Difference Between "Created" and "Opened" Fields in ServiceNow
Navigating the world of ServiceNow often involves understanding the nuances of its data fields. Two fields that can sometimes cause...
Auto-Populating Email Addresses in ServiceNow
Are you a ServiceNow developer or administrator looking to streamline your forms and enhance user experience? One common requirement is...
How to Enforce Numeric Input in ServiceNow Service Catalog Variables
Are you looking to ensure users enter only numeric values, like phone numbers, in your ServiceNow service catalog variables? Enforcing...
Decoding Base64 in ServiceNow: Leveraging Built-In Functionality
For ServiceNow developers and administrators working with integrations or data manipulation, encountering Base64 encoded strings is not...
Including Scheduled Jobs in Update Sets
ServiceNow Update Sets are a cornerstone of the platform's deployment and migration strategy. They allow administrators and developers to...
Directing Users to the Service Portal: Embedding Hyperlinks in ServiceNow Email Notifications
In today's digital landscape, efficient communication is paramount. For ServiceNow users, email notifications play a vital role in...
How to Edit Service Portal Header Menu Items in ServiceNow
ServiceNow’s Service Portal provides an intuitive, user-friendly interface for end users to access services and information. A key...
Client Script vs. UI Policy in ServiceNow: Choosing the Right Client-Side Logic for Your Needs
Are you new to ServiceNow and trying to wrap your head around client-side scripting? You've likely encountered both Client Scripts and UI...
Troubleshooting: Hiding Variable Sets in ServiceNow Mobile View
Are you a ServiceNow administrator or developer struggling to hide variable sets in the mobile view of your catalog items? You're not...
Decoding ServiceNow Notifications: When Events Fire But Emails Don't Arrive
Setting up event-driven email notifications is a powerful way to automate communication within your ServiceNow instance. Imagine a...
Optimize Your ServiceNow Experience: Displaying More Records in Lists
Navigating through data efficiently is crucial for any ServiceNow user. Whether you're reviewing incidents, managing changes, or tracking...
Ensuring Dates are in the Future: Validating Date Fields in ServiceNow Client Scripts
In ServiceNow, accurately capturing and validating data is paramount for maintaining data integrity and ensuring smooth process...
Controlling Button Visibility on ServiceNow Forms Based on Field Changes
In ServiceNow, tailoring the user interface to specific scenarios is crucial for efficiency and data accuracy. One common requirement is...
Decoding ServiceNow Scripting: Why Your Array Push Might Not Be Working as Expected
Are you a ServiceNow developer encountering unexpected behavior when trying to populate an array within a while loop? You're not alone!...
Accessing ServiceNow System Properties on the Client Side: A Complete Guide
ServiceNow administrators often encounter situations where client-side scripts require access to system properties typically fetched...
Solving ServiceNow Errors: How to Correctly Call a Script Include from a Reference Qualifier
When creating catalog items in ServiceNow, developers often use reference qualifiers to filter options displayed in a reference field...
How to Pass Values with New Line and Special Characters in ServiceNow REST APIs
ServiceNow users frequently encounter scenarios where incidents must be created or updated in one ServiceNow instance using data from...
How to Securely Check Another User's Role in ServiceNow Client Scripts
When developing within ServiceNow, you might encounter scenarios where you need to determine if a particular user, who isn't the one...
Counting the Days: Calculating Date Differences in ServiceNow
When working within the ServiceNow platform, you'll often encounter scenarios where you need to determine the duration between two dates....
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