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ServiceNow Best Practice: Avoiding Hard-Coded Values in Scripts (Identification & Replacement)
ServiceNow strongly advises against using hard-coded values (such as fixed sys_id identifiers or names) in scripts, as they can lead to...
Decoding Base64 in ServiceNow: Leveraging Built-In Functionality
For ServiceNow developers and administrators working with integrations or data manipulation, encountering Base64 encoded strings is not...
Counting the Days: Calculating Date Differences in ServiceNow
When working within the ServiceNow platform, you'll often encounter scenarios where you need to determine the duration between two dates....
Mastering String to Array Conversion in ServiceNow
ServiceNow stands as a cornerstone for modern digital workflows and service management, empowering organizations to streamline operations...
Understanding the getReference() Method in ServiceNow: Usage and Best Practices
In ServiceNow, efficient client-side scripting significantly enhances user experience by automating data retrieval and field population....
Guiding Users After Action: Understanding action.setRedirectURL() in ServiceNow
ServiceNow empowers users to interact with data and trigger processes through various UI elements, including UI Actions like buttons and...
Mastering Time: Calculating the Difference Between Two Dates in ServiceNow (in Hours)
In the dynamic ServiceNow platform, accurately calculating the time elapsed between two events or dates is a common requirement. Whether...
Calling a Function Within the Same Script Include in ServiceNow
ServiceNow Script Includes are a powerful way to organize and reuse server-side code. They allow developers to define functions or...
Understanding the Difference Between server.get() and server.update() in ServiceNow
ServiceNow developers working with Service Portal widgets often encounter the methods server.get() and server.update() in server-side...
ServiceNow Scripting: Understanding GlideRecord.initialize() vs. GlideRecord.newRecord()
For ServiceNow developers, mastering the GlideRecord object is fundamental to interacting with the platform's database. When it comes to...
Essential Guide to Retrieving Reference Field Display Values in ServiceNow
When working with ServiceNow, client-side scripting plays a vital role in enhancing user experience and automating form interactions. A...
Understanding current.isValidRecord() in ServiceNow
If you're a ServiceNow developer, you've likely encountered the current.isValidRecord() function. While the ServiceNow documentation...
Displaying the Current Date in ServiceNow Client Scripts: A Practical Guide
As a ServiceNow developer or administrator, you often need to manipulate data and automate processes within the platform. A common...
Understanding GlideRecord's initialize() Method in ServiceNow: When and How to Use It
If you've worked with scripting in ServiceNow, you've likely encountered the GlideRecord class, a powerful way to interact with records...
Understanding getXML() and getXMLWait() in ServiceNow
In ServiceNow development, GlideAjax is commonly used to fetch server-side data within client-side scripts without reloading the page....
Understanding the Difference Between current and current.variables in ServiceNow
In ServiceNow scripting, especially within workflows, developers often encounter confusion about when to use current.variablename versus...
Using gs.sleep() in Business Rules: Best Practices for ServiceNow Developers
When working with ServiceNow's powerful platform, developers often explore ways to control execution timing within business rules. One...
How to Get and Use the Current Date in ServiceNow Client Scripts
In ServiceNow, client scripts are vital tools used to enhance user experience by providing real-time validation and immediate feedback. A...
How to Retrieve Field Values in ServiceNow Client Scripts Using g_form Methods
When creating client scripts in ServiceNow, accurately retrieving and setting field values is critical for ensuring seamless form...
How to Effectively Use gs.getMessage() for Translations in ServiceNow
As ServiceNow becomes increasingly popular among global enterprises, handling multilingual support has become essential. One common...
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