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ServiceNow Best Practice: Avoiding Hard-Coded Values in Scripts (Identification & Replacement)
ServiceNow strongly advises against using hard-coded values (such as fixed sys_id identifiers or names) in scripts, as they can lead to...


Decoding Base64 in ServiceNow: Leveraging Built-In Functionality
For ServiceNow developers and administrators working with integrations or data manipulation, encountering Base64 encoded strings is not...


Decoding ServiceNow Scripting: Why Your Array Push Might Not Be Working as Expected
Are you a ServiceNow developer encountering unexpected behavior when trying to populate an array within a while loop? You're not alone!...


Mastering String to Array Conversion in ServiceNow
ServiceNow stands as a cornerstone for modern digital workflows and service management, empowering organizations to streamline operations...


Understanding the Difference Between gs.log() and gs.print() in ServiceNow
ServiceNow developers frequently encounter the methods gs.log() and gs.print() when scripting. While both functions are used to output...


Troubleshooting JavaScript indexOf() in ServiceNow: Best Practices & Common Errors
ServiceNow developers frequently encounter scenarios where checking the presence of specific text within a string is essential. One of...


ServiceNow Scripting: Understanding GlideRecord.initialize() vs. GlideRecord.newRecord()
For ServiceNow developers, mastering the GlideRecord object is fundamental to interacting with the platform's database. When it comes to...


Understanding getXML() and getXMLWait() in ServiceNow
In ServiceNow development, GlideAjax is commonly used to fetch server-side data within client-side scripts without reloading the page....


How to Effectively Use gs.getMessage() for Translations in ServiceNow
As ServiceNow becomes increasingly popular among global enterprises, handling multilingual support has become essential. One common...


Using getMessage("message key") in ServiceNow Client Scripts
In ServiceNow development, hard-coding text strings in scripts can lead to maintenance challenges and poor user experience for...


How to Get Today's Date in MM-DD-YYYY Format in ServiceNow
Proper date formatting in ServiceNow scripts ensures accuracy, clarity, and consistency, particularly when working with international...
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